FAQs and T&Cs

Privacy Policy

Your personal details such as your name, contact details, delivery dates, e-mail address, and phone number will be used for shipping purposes. Your personal details will not be shared with third parties. All credit /debit cards’ details or information will not be stored, sold, shared, rented or leased to any third parties. We use SSL security on the website.

Terms & Conditions

Incase of any disputes the law applicable will be based on the UAE Governing Law. The shipment of Abjad Design will not be given to the following sanction countries like Afghanistan, Iran, Isreal, North Korea, Somalia, Sudan, Syria and Yemen. The currency used and accepted in the transaction is in AED (UAE Dirham), we accept both Visa and MasterCard.

FAQs

CAN I CHECK ORDER STATUS OR TRACK SHIPPING?
You can check your order status anytime after it’s placed. Tracking information will also be emailed to you when the order ships.
HOW DO I GET FREE SHIPPING?
We currently do not offer free shipping.
WHEN WILL I RECEIVE MY CUSTOMIZED BOOKEND ORDER?
You can select any method of shipping for personalized bookend orders.
HOW DO I RETURN MY ORDER?
You can return your order to Abjad Design office or by making an appointment with ARAMEX to pickup your items.

Return/Cancellation Policy

All items must be returned within 7 days of receiving your product for replacement. Damaged and used products will not ​be accepted and sent back to the customer. Custom Name Bookends cannot​ be returned once purchased.

Refund Policy

We currently do not​ refund for your orders and shipping cost. But, we are happy to offer an exchange. Bookends cannot​ be refunded nor exchanged.

Shipping & Delivery

Items are shipped and delivered through ARAMEX and shipping rates depend on location within the UAE only. Items are shipped by ARAMEX typically within 2-4 days.

Orders are processed Sunday – Thursday (from 9:00 to 6:00pm).

Please note that customized orders like Name Bookends typically arrive in 7-14 days, and expedited shipping options aren’t available.

SHIPPING METHOD           SHIPPING TIME                        RATE
Standard                        2-4 business days         (can be seen upon checkout)

2-day                              2-3 business days          (can be seen upon checkout)

Next-day                        1-2 business days          (can be seen upon checkout)